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<p>Both my sister and I bought the 15GB(5GB day and 10GB night time data) for R149 a month special in February. The Huawei E5573 MiFi router is what you got with the deal. While I was signing up for my contract I asked the employee FOUR times whether the contract is capped at R149 or whether it will run over. His answer to me all FOUR times was yes it is capped and we won't pay an activation fee, as this was one of my questions. To my suprise(not really) the first month a debit order of R200 for ACTIVATION FEE(which was not suposed to be charged) and R98 pro-rata for the rest of the month which is understandable. I also notice that the statement states; 2GB telkom data????? What happened to the other 13GB???</p> <p> </p> <p>The next month R149 goes off my account all good and well. Once the data was finished the rooter did not work anymore(Obviously right?) Now I am settled, knowing that I would be debited the R149 and no funny business anymore. So the next month R405.87 goes of my bank account. That is when I started feeling uneasy about this whole contract. Never take any specials my mom used to say, there is always a catch. Well mom you were right.</p> <p> </p> <p>Right, going on from there I tried to phone Telkom without success. EVENTUALLY I got through to Sibusiso Maphumulo who tried to help my by capping my account(Which should have been done since the start of my contract) . I then realised the way he explained to me via email couldn't work as it is not a mobile device but a internet device. Great so I emailed him back stating my problem, but I should have known once again no help from telkom. That is when I decided to find time in my 14hour working days to get to the shop and speak to someone face to face.</p> <p> </p> <p>Got to Clearwater as that is where I bgot the contract the lady at the desk tells me that my account is capped and she does not understand why it would go over as that month I paid a whopping R649. For those who did not do well in maths.....It is R500 more than what I am supposed to be charged for, and may I add I bearly used the internet(Only when very necessary). This just baffled my mind. Anyway, so it is capped so where is the problem? I then enquired to be called from accounts. LAter that day to my suprise I get a phone call from Telkom letting me know that my account is capped and from the next month it will be back to R149 per month. Great</p> <p> </p> <p>So yet again I have decided to not really use my internet. Guess what???? THis month....R649 of my account AGAIN. Now please tell me first of all. How am I so good to be able to use exactly the same amount of data for two months in a row that the amount can be the same. I am not, thus you (TELKOM) put an extra R500 for nothing on my account for only God knows why. Well I know-you are money sucking *****s. This now puts me in a bad name as I just keep enough money in my bank account for all my debit orders to go off, But Some of them can't go through as TELKOM STOLE my money from me, thinking I will not notice or just leave it, as it is so incredibly hard to get anything done through you.</p> <p> </p> <p>SUPRISE, my lovely mother also taught me to NEVER GIVE UP. And be sure that I am not going to leave this here as I never concented to any of this. I will get my money back from you.</p> <p>To no-ones suprise it is not only me but 3 of my family members struggling with TELKOM. Oh and the business that we are running, we have multiple problems.</p> <p> </p> <p>Great Job Telkom. </p>