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They are pathetic and the service very poor. Iv never missed any payment but my account is suspended and in arrears. Last month on the16 February 2023 I went to the branch in Greenstone mall to find out what’s happening with my bill and get a print out of my outstanding amount.

I gave a lady that’s was helping me my ID card and she made a print out for me . The amount that was owing on the statement was R1029. I made a payment on the same day at Woolworths so my account can be activated because it was suspended. They told me it will take 24hrs to be activated. 2 days passes my account is still suspended.

Then I decided to go to the branch again in Greenstone Mall with the proof of payment to find out what’s happening. Now is a different consultant that’s helping me and she realises the lady who help me before printed a wrong statement which is not my account, it’s somebody else account Thobeleni hadebe Acc ***. I paid to a wrong account. I don’t understand how can someone be so careless when I gave her my ID card to check my profile but still do the wrong thing.

So the second that’s was assisting me called her manager and attended the problem reported a complain. They solved the problem and gave me a Ref no ***8. My account was activated again . They told me my account is updated and I don’t owe anything. Now Last night my account got suspended again . I’m owing them. What’s so funny to show that they are very unprofessional Telkom they email me wrong billing statement for February that belongs to Thobeleni Hadebe. I’m so disgusted about there service. I want my account to be activated I don’t owe u guys nothing.