1 reviews | Active since Jun 2018
Telkom has costed me unnecessary costs!!!. I bought a deal on special for 20G per month (10G day & 10G night). To my surprise they have been giving me 10G instead (5G day & 5G night). When I go back to where I bought it from - Telkom Hyde Park. It is just a waste of time bcos the poor girl cannot do much beside loggin a case which doesnot help me as I need DATA in my router as promised every month. I had to buy data because their 5G did not make it to month end!!!. BUT if they had honored their service I wouldn't have had to top up by buying more data this month!. Actually if no one is not doing anything about this as I have never missed a debit order. I am taking my money somewhere else where it is valuable. I have sent emails ,spoke to call centre agent - Siphiwe and still nothing is done but an sms saying your issue is resolved. Well, it is not resolved because I STILL DO NOT HAVE THE BALANCE OF MY DATA WHICH IS 5G!!!.
Good Day
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Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
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