****med by their agents

I approached a Telkom Stand at Muizenberg Fleamarket and explained to the agents manning the stand what my needs were. As a tour guide I wanted a mobile internet package. At the time they had a special running 5gb + 5gb with free router and powerpack to power the router when on the road. No-one mentioned that the powerpack only lasts for 2 hours. So when you on the road with tourists all day and you offer free Wi-Fi what do you do after 2hours? how do you recharge the powerpack? I immediately brought this to the attention of Telkom and was told to take the package to any of their outlets for exchange or replacement. I've been to dozens and none of them can assist as they are not authorised to do so. Its almost 9 months down the line and I'm stuck with a system I cannot use and having to pay R300 -R400 p/mth for this unusable package. Telkom did call but could not resolve and sometime later I received an SMS stating that the issue had been resolved, I queried this but unless you have 2-4 hours free in which to call the service center then don't even bother.