****med by Telkom: Worst Service Ever! New Contract

I have dealt with many cellphone service providers such as Cell C and MTN. Im shocked and appalled at the Customer service by Telkom. I contacted an agent at the Telkom Call centre to apply for a new cellphone contract, she completed an online form and took my details. She said that she would sent me an SMS with my reference number. I never got the sms! Telkom was meant to confirm within 24 to 48 hours whether my application was successful. No sms came. No Telkom call. On the 15th June I notice that Telkom debited my account with R1000. I have tried for the past week to get ahold of Telkom on their number, I have sat for up to an hour to speak to agent with no response! I have sent an email to get a reply that their mailbox is full.

I have never experienced this level of pathetic customer service, I have no contact with them, No phone ! and only a loss of R1000. I feel like I have been ****med by Telkom, this is such ********* behaviour.