****med by Telkom ONCE AGAIN

Constant problems with Telkom. I installed my ADSL in January this year. Technicians installed everything was fine for the first 3 months. I am on the R799 uncapped 10mb. I paid the pro rata which was roughly R1200 for the first payment. March and April was normal payment R799. Come May, I see on my statement I owe R1600. I don't know how this is right considering I've been paying every month. I then logged a dispute: My Case number is ********** 8. This was logged on the 17th May. They told me I would get feed back in 2-3 working days. Nothing after that. Went to the mall, they cant help. I tried email, call and livechat, EVERYTHING AND EVERYONE ARE USELESS! Its now 3 weeks and still no response. The agents on call can't give me a reason as to why I've been double charged. Telkom them suspended my account for no apparent reason? Is this how you treat your customers? Like worthless ****? No customer service at all, just constant lies over and over again. This is now my 3rd issueq in 6 months with Telkom. This still hasn't been resolved. Pathetic customer service just continues. They do not care about their customers.