****med by Telkom (Hellkom)!!

I took a contract for a Wifi Router with Telkom 2 years ago.That contract came into an end sometime last year in November.I requested for cancelation before the 7th of december (which was the date given to me to cancel before that date).So the year ended and I thought I was free of Telkom since I knew I canceled the contract after the 24 months I signed up for and I had received the verification numbers of the cancelation of the two simple cards I was using.But this year 2019 when January was approaching the end i received a statement from Telkom stating that my bank account was to be debited R799.As soon as I saw that I went to the nearest branch and explained the whole thing and when they checked the saw that out of the two sim cards i had requested cancelation on,only one was canceled and the other one was "active" the lady that was helping me said she was going to send the papers I gave her to Head office to check on it since I had requested for both sins to be canceled and I had reference numbers for both sim cards.Then January came to an end and I was shocked to discover that Telkom deducted R2 419.21.I went to the branch again and the gentleman that assisted me checked on their system and showed me that there was another contract of a Samsung Galaxy S8 that was opened on my name.On their system it shows that I signed up for that contract in October 2018(of which i never did because I was still on that Wifi router contract).I showed the assistant my own paper work and explained I had no knowledge of that other contract and I never even asked to upgrade from the one i had.He showed me that the person who "assisted me" on the contract of the new phone was a Miss Van Wyk from Telkom.Since I didn't have knowledge of any of this I went to the police station and askes for an affidavit and I went back to tge branch and logged a case and was given a case number and they sent the paper work to the "Head office " for the Third time!!I was told to expect a call from Telkom which I never received!And on the 28th of February telkom debited my bank account with the amount of R3 420.91 !!I'm really not happy with this as I feel over been taken advantage of by a big corparation such as HELLKOM!!I need answers and I need Hellkom to clear my name and my Credit because this is reflecting bad on my name!Ive tried emailing and their twitter account all I get is "we've forwarded your documents of this matter to the head office"..still now no response..I feel like I'm not important here.I would really appreciate if they get to see and attend to this.And I'll be taking this the public since thats the language they seemingly understands ..Thank you