****med by Telkom and Mobile Talk for an upgrade and over charging , dishonest and **********

<p>I was contacted in October 2016 by Mobile Talk on behalf of Telkom to upgrade my current Telkom mobile contract that was due.</p> <p>I was offered a Huawei cell phone plus 2 gigs data , 500 free calls to Telkom lines and R120 per month contract and the current contract was to be terminated . I double and triple checked with the sales person as I wanted to be 100% sure of the offer and I made her repeat the offer several times over the phone.</p> <p>She actually called me back as I wanted to validate the company as she called on a private number. </p> <p>The lady confirmed all calls are recorded and there cannot be any changes to the verbal agreement .</p> <p>I received the phone with a new sim card a week later .</p> <p>On 31November 2016 my account was debited with R410.00</p> <p>I went to Telkom Centurion to enquire only to be told they DO NOT handle complaints , it will be handled by the call centre .</p> <p>I received a call from the call centre and they emailed me a case number ********** 5 ..... to date no one has called me from this call centre to resolve this problem .</p> <p>I called the mobile sales at Telkom and spoke to the manager who informed me that I was sold a new contract and it was not an upgrade to my existing contract. The new contract is 75megs data and 50 minutes free calls and it is not R120 per month .</p> <p>He emailed the relevant people at Telkom to assist me and investigate , do date no one has responded to any of his emails , I called him again after 2 weeks and he sent a follow up email again ...... again no response . </p> <p>I have also sent emails to these Telkom employees and they have ignored me as well they are :</p> <p>Shalini Govind ********** <p>Anita Dlamini ********** <p>Hlubi Mthimkhulu ********** <p> </p> <p>I want my refund of R410. for the past 2 months that Telkom has taken *******ly from my bank account ,</p> <p>I want both the contracts cancelled and i want nothing to do with Telkom an their side kick Mobile Talk , both companies are ******** Telkom so called clients and Telkom is giving my private information to other companies to solicit sales for Telkom and it is being done in such a manner that only me the customer receives the short end of the deal.</p> <p>I will also be reporting this matter to Independent Communications Authority of South Africa (ICASA).</p> <p>So many people have given bad reviews on MOBILE TALK , yet Telkom continues to use them to solicit business for Telkom .... this company is using ******* methods to obtain business ... </p> <p> </p> <p> </p>