****med by Telkom

I have had a very terrible experience with Telkom, around June 2019 i took an online upgrade of uncapped all hours data of R899,00 and my application was approved. After few days my package was sent to me via courier, a router and a new sim card with a different number. So instead of an upgrade I had two contracts, but as soon as I activated my new number then the old one stopped working. But surprisingly Telkom continued billing the old number that was no longer in use. On August I disputed the bill and I went as far as calling their billing department to enquire about my bill which was more than R2000,00 . After a long conversation the gentleman whom i spoke to told me that they are going to conduct an investigation and within 10 working days i will get a feedback. But i’ve never heard from them since then, until I decided to make a follow up on their Twitter page whereby I was told the investigation have been concluded and closed. I now feel like this whole thing is a **** and wouldn’t advice anyone to take a contract with Telkom.