****med by Telkom!

I am another victim being ****med by Telkom! After requesting to cancel my adsl service at a telkom shop to move to a much more affordable service provider, the consultant scanned my ID and I had to sign documents that I was not allowed to get a copy of. Eventually he told me that my service was cancelled and that I was in credit with Telkom and they would refund the remaining balance on my account as soon as the documents were processed. As soon as I left the shop I also received an sms as seen in attached image with a reference number. I then joined with a new service provider, they confirmed that my line was open and started sending through my adsl. 30 days later Telkom suddenly blocked my line and sent me through an invoice stating that I owe them 2 months of payments which is strange. First of all I was on a month to month, second of all I cancelled more than a month before this. I started phoning the customer care centre with my facts in order. They let me know that the fact I cancelled conveniently disappeared from their system and for them to open an investigation I have to settle the balance on my account and they will gladly have a look at the fault. If it turns out that it is their fault, which it is. They will refund me. How stupid do you think I am? I study part time online and run a small business from home which both depend on my adsl line. Telkom is holding my line and my life ransom at the moment. I am highly frustrated. I have noticed 100's and 1000's of people in my situation and I feel sorry for those who are on debit order. If there is any law suit against telkom for these reasons, please inbox me I am more than willing to support that! #telkommustfall