****med

Dear Telkom, I have a problem. I bought all network minutes in the month of November 25th 2022 worth R250 which is 500 minutes. I only realized now in January my minutes were never loaded because I even requested my call logs which were provided by Zinhle Mdebele and I counted that even the calls made do not even go anywhere close to 200 minutes. I only received an sms saying R250 was deducted from my account and I never received any notification that my minutes were loaded. I was given a reference but I never got a call from any complaints coordinator to help resolve this matter. I have a contract with you as well which my confidence is slowly being taken away. Can I please get clarity on this. The airtime was loaded on *** and I still have the sms to prove all of this. I am still waiting for my 500 All Network minutes to be loaded.