****ed Telkom

<p>From of July we as a family telephonically purchased a product through Telkom to receive 11GB of data and another Sim card to make calls - as much as we want. Okay the best part R130 per month to pay, FOR THIS FANTASTIC DEAL. We were so amazed and made sure that we receive these benefits. Okay we received this package and after three days of usage the data was done. I made a call to Telkom and the agent told me, no your contract is a Hotspot 10GB with 500Mg to use at home!!!!!!!!!!!!!!!!!! How on earth can I professional agents sell us a product, repeatedly telling us via the phone that we can us this data at home the whole 11 GB. After this I packed these devices away. First month we received a bill of R836.47</p> <p>How on earth this is possible if we did not use the product since that day that we found out that the product was sold to us under false circumstances?? They deducted this from my account also. </p> <p>Okay - then after several call we made to cancel this contract and to get our money back, the next month a R1001.00 was deducted from my account???? How do you explain this, after that many calls were then made, we spoke to Telkom's Financial MA Mister. Naidoo we send mails and he promised to help us, but wait as of today we still got no feedback. This week another R2000 were deducted from my account. I see that I am making Telkom Richer and paying them for who knows what?? Really how many times should I call to receive help and to resolve my case. They do not respond on our mails or to our calls!!!! Telkom as a ****med business that only wants people to think how great their networks are and for the CEO’S TO HAVE EXPENCIVE VACANTIONS!!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMARS. MONTHS AGO I SEND IN MY CANCELATION FORM, BUT NOOOOOOOOO ONE HELPS!!</p> <p>In fact I called this morning and the Agent told me, our contact is still active.</p> <p>I am legally taking this case further going to my lawyer and to the papers, any possible form of media I will take down Telkom for their terrible service!!</p> <p>How will Telekom help me now? I am in the process of also being blacklisted, because each time they deducted money from my account I send it back, because I am not paying for ****med products that are falsely sold to us by inexperienced sales agents!!</p>