****com - Unfair listings and paid up letter refusal - Account fully paid

I am so dissappointed in Telkom. First they list a default on my credit bureau profile without any notification or anything. Then they refuse to provide me with my paid up letter despite my account having been paid over a month ago.

All the agents I speak to keep telling different stories and all the team leaders which I am promised will get back to me never do. I am now struggling to enroll my child at school because I am apparently "blacklisted". I even made an overpayment on the Telkom account to ensure that I get my letter in time but nothing seems to be working. I would like the same speed you decided to list me with to be employed and remove the damn listing because you never notified me as per legislation.

Its not really comforting to know that there is nothing I can do except for wait for Telkom even though they send me statements which show my account is up to date.

SOMEONE HELPPPPPPPP. My daughter's future is on the line here.