M2
Mots 243

1 reviews | Active since Nov 2019

14 Nov 2019, 08:14

****! *******

September 2019 I got a call from a Mondo consultant for a contract, sim-only contract with them. I questioned the affordability on my side and she said they have an option that starts at R99 per month, and I agreed to that. Even after constant nagging to take the R199 option I refused and said perhaps at a later stage. She assured me that my sim will arrive in a few days and that my first deduction will take place after 2 months. Okay, I was happy with that. During the month of October prior to the deduction date I receive an SMS stating that my first deduction will be R777,65 I was shocked because it is highly impossible that activation fee plus monthly payments for two months of a R99 installment can add up to that. I enquirer and I was told that my contract is R405 for 24 months! Whaaaaaat??? When did I agree to that? Is that how Mondo and Telkom work? Exploit people by saying one thing but doing something else. I refused to pay their amount as that is not what I agreed on,and they (Telkom) told me that they will find the recorded phone call between myself and the consultant and see where the matter is and resolve it, however they don't know how long it will take. In the meantime they keep sending me messages that I now owe R1118.65 , even after I told them that I am no longer interested in their contract as it is a *******! A total *******. I have heard of so many people complaining about how Telkom does their work and I thought it won't happen to me, but alas it did. They threaten me with Credit Bureaus and Attorneys but they refuse to find the recorded call between myself and the consultant because that's where the truth will come out. I will not pay a single cent until this matter is rectified if they want to go that route it is fine, but we are tired of being ********** by companies and threatening us at the same time!

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