JC
Jonell C

1 reviews | Active since Apr 2019

06 Oct 2022, 17:35

**** on bill

I have a wifi Sim only contract with Telkom. I used to be on a R749 unlimited LTE deal and then had cheaper LTE deals and opted for the R449. Every time I upgrade or migrate I would ask the consultant to confirm what my installment would be so that I can make sure before I agree to take the contract. I migrated during May 2022 and the switch went well with no hassles. My first installment was correct. The following months extra amounts were added as a once off subscription and I left because it wasn't much. Then I received my invoice for September an extra amount of R345 was added for subscription for Akinga Vertical Services. I never agreed to subscribe to this service and when I googled to see what this service was, it shows that this service is linked to Telkom. What's more upsetting is when I spoke to a consultant they just brushed me off by saying it's a subscription I subscribed to, but she will cancel the subscription immediately. I would like to dispute my bill as i never signed up for any extra subscriptions.

0
Replies (0)