**** at its best

I’m 2017 I took out a WiFi plan with telkom and when we spoke over the phone the lady specifically said that these services were a pay and view services and said if we don’t pay we don’t get any connection, we then proved and asked her if this was like dstv where by if we don’t pay we don’t get any services and that we can terminate the services at anytime and she rep**** and said yes and went to say that this was not a contract and emphasised that we can terminate at anytime. To my surprise when I called in to terminate the services I was told that I’d be billed for that month, mind you I didn’t have any internet connection but was still billed. I then requested that they go back and lister to the call recording of the day of activation and listen to what I was told. I have still been waiting for the call recording and I’m tired of calling your call center cause all they tell me is that they will escalate the matter but they never come back to me with feedback it’s now been 2 if not 3 years and I’ve been fighting this matter. To make things worse telkom has now put up a default under my name which reflects on my credit profile which is all a load of bull because I don’t owe you guys anything. It’s not my fault that you have *********** people working for you at the call center who misled customers and sell them lies. Telkom is a **** and is expensive while your service delivery sucks, for such a big company to **** people is such a disappointment. I demand that you guys get that call recording and listen to that call so that you can clear my name. I’m tired of receiving calls asking me to pay for something that I don’t owe so sort out this mess