1 reviews | Active since May 2016

24 Apr 2017, 07:52

************

<p>I took out a WiFi router contract through a 3rd party seller through Sell direct through telkom and I cancelled and returned within 7 days and sell direct requested the cancellation through telkom as well as to waive the term fees and telkom has not even bothered to respond I have in the interim received 2 invoices for this contract that already been returned. I have attached a screen shot of the email sent to telkom by well direct for the cancellation </p>

0
Replies (8)
Telkom
Telkom's reply24 Apr 2017, 11:56
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's update24 Apr 2017, 12:02
Reviewer Update

I sent the email thanks

Telkom
Telkom's reply24 Apr 2017, 16:18
Official

Good Day

Thank you for the feedback ,please advise us of the title and sender e-mail for traceability purposes.

Regards

Social Media Team

Best regards,

's update25 Apr 2017, 14:34
Reviewer Update

Title is AI ********** and it was sent from **********

Telkom
Telkom's reply25 Apr 2017, 15:15
Official

Good day,

We are unable to trace your email, kindly provide us with the details on private(select post a private reply)

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update25 Apr 2017, 16:06
Reviewer Update

***

Telkom
Telkom's reply26 Apr 2017, 04:26
Official
Good morning Thank you for the ID number, we have requested the Cancellation team to assist you. Case number:***9 Kind Regards Telkom Social Media Team

Best regards,

's update04 Dec 2017, 15:22
Reviewer Update
Hi you guys are billing me again taking the money back that you issued me as a refund for the cancelled refund