JD
Johan D

1 reviews | Active since Nov 2015

19 Nov 2015, 11:24

**********! - Word Class Service Say WHAT!

THE NEW TELKOM ADVERT SHOULD READ THIS:<br> <br> Welcome to Telkom Hell! Here we take your money and give you faulty, ineffective and super bad service with a smile.<br> <br> I installed a 4MB ADSL Line 3-4 years ago when I moved in and had no problems, the service worked and I had my 4 MB download speed I paid for. <br> <br> Since then their equipment is so badly maintained that they can only give me 2 MB ADSL currently. Even though they keep on charging me for 4MB. (excuse is I am far from the Exchange - I was not far 3 years ago)<br> <br> I Logged a Billing dispute In JULY regarding this and Guess What? They still bill me for 4 MB.<br> <br> How can you so ineffectively maintain the service your customers pay for that there is such a huge reduction in line speed when other areas are able to maintain 10 MB ADSL. Talk about Geographical **************! - You should be ashamed.<br> <br> Why don't you step to the sidelines and give an real international service provider the chance to compete instead of blocking applications.<br> <br> If you cant maintain your service you should not be in business. If you cant turn a 4 MB ADSL into 10 MB ADSL in 3 Years then you should not be in business.<br> <br> Shameful, a complete disgrace to SA - REF***8

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Replies (1)
Telkom
Telkom's reply19 Nov 2015, 13:03
Official
Hello Thesharkies3000,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM169405.

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team