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I was due for an upgrade with Telkom mobile last year November. Someone from one of their third party sub contracted companies called me. They offered me a free cell phone and a package for one gig data as well as one hundred minutes. The free phone then gave me issues after the first two months. I then went into the store and told them the minutes that was offered to me was a **** as they did not tell me that it's not a full gig of all network data. I also took the phone into a Telkom store. They then told me I needed to get proof of purchase from the 3rd party company. I said they only sent the phone. They were then going to ask the 3rd party company cell direct to send them proof of purchase. That company conveniently can't find it. Telkom then told me they can change my package to what was told to me. I went in two months later cause this change never took place after they told me it would be active within the following month. They kept the broken phone at the store and told me they would inform me once the proof of purchase as been received. I went into the store 2 months nothing had been done. Nothing can be tracked either. They were not helpful at all.