Saying 'we're on it' and being 'on it' are two different things

<p>I wrote this review:</p> <p>https://hellopeter.com/telkom/reviews/unresponsive-customer-service-false-advertising- ********** </p> <p>and got a response saying something will be done: "This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible. - AI ********** " I'm just here to say that promising something does not equate to doing it. I reported this in store within a week of my purchase - it's been 4 months since then and no response whatsoever from Telkom other than this unhelpful one. The store manager has also not responded to my emails, and I've been to the store more than 4 times to resolve this... I've been promised via Twitter that they are 'on it'. Please advise ASAP.</p>