say reconnect 1-3hrs - 20hrs later no connection

trying to get internet reconnect . Told it will take 1-3hrs. Now 20hrs later and no connection.<br> <br> I have phone 5 times and had to explain the same thing. Then get passed from person to person. My call has been \dropped"twice. So now 20hrs later I have been told it will take 1-48hrs to get internet reconnected!!<br> <br> So much for customer service."""