Saving Face
<p>I had my service upgraded from a 4 Meg to a 10 Meg, ever since the upgrade my router has been syncing under 2 Meg and my line has been flapping. I logged a call 997CRK200117 on Friday 20th Jan which was closed by Telkom on Saturday 21st Jan, another call was logged 538CRK210117. I called in to follow up and I was informed there would be an engineer sent to my house to resolve the issue on Monday. Monday I called Telkom in the late afternoon to enquire where the technician was, I was told no one was coming out as no technician had been assigned. I waited until Wednesday to call in again but still no change, today Thursday I received an sms to inform me my fault had been resolved but I checked and there has been no change my router is still syncing under 2 Meg's. I called again to find out why my call was closed I was greeted with bewilderment and I was informed that ANOTHER call would be logged. Once again I am left with a degraded service and no resolution within sight and it feels like my calls are just being closed so they don't breach resolution time lines. PLEASE COULD SOMEONE STEP UP AND HELP ME!!!!!!!!!!!!!!!!! </p>
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Replies (3)
Telkom's replyOfficial
27 Jan 2017, 10:18Good morning.
Thank you for making contact with us. We have escalated this query for urgent attention with our technicians and feedback will be provided.
Hello Peter ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply27 Jan 2017, 10:18
Official
Good morning.
Thank you for making contact with us. We have escalated this query for urgent attention with our technicians and feedback will be provided.
Hello Peter ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
06 Feb 2017, 08:23Hi Moenieb
My appologise, I have only seen this now but my issue has still not been resolved and I have had to raise another three tickets. I am begging telkom to please assit me in resolving my issue otherwise I will be forced to cancel, which I know is no sweat of your brrow but you really are leaving me with no choice.
's update06 Feb 2017, 08:23
Reviewer Update
Hi Moenieb
My appologise, I have only seen this now but my issue has still not been resolved and I have had to raise another three tickets. I am begging telkom to please assit me in resolving my issue otherwise I will be forced to cancel, which I know is no sweat of your brrow but you really are leaving me with no choice.
's updateReviewer Update
06 Feb 2017, 08:28Hi Moenieb
My apologise, I have only seen this now but my issue has still not been resolved and I have had to raise another three tickets. I am begging Telkom to please asset me in resolving my issue otherwise I will be forced to cancel, which I know is no sweat of your brow but you really are leaving me with no choice. sorry about the spelling in the previous message I accidently hit send.
's update06 Feb 2017, 08:28
Reviewer Update
Hi Moenieb
My apologise, I have only seen this now but my issue has still not been resolved and I have had to raise another three tickets. I am begging Telkom to please asset me in resolving my issue otherwise I will be forced to cancel, which I know is no sweat of your brow but you really are leaving me with no choice. sorry about the spelling in the previous message I accidently hit send.