Save yourself the Drama, anything BUT Telkom

We have been telkom clients for more than 5 years and in the last year we have had baseline bad service.

Our issue started last year in april when we moved. Upon checking to relocate, we were advised that ADSL was available in the area, however after weeks of waiting we went in store. We were told it was rejected in the back office and there was no reason given. Another few weeks and were advised that ADSL is not available in the area as the copper theft is high and our best solution was to go with an LTE service. We wished we knew what terrible service we would get when opting in to the LTE Service... 2or 3 weeks later we report slow connection... Our 10Mbps line is a joke... Only 4 or 5 times we got speeds of 6Mbps and most of the time 0.2 to 1Mbps with ping as high as 2476ms.

We report the fault... We get advised that someone from huawei will be coming out to check. The guy pitches up 3 weeks later... Stating its not the modem but the actual signal... He advises my fiancee he will be reporting it to Telkom.. Another 2 weeks pass and we get a call to troubleshoot. We did what was asked,eventhough we have done it multiple times. Still waiting to wait for a solution from the network team...Still waiting for a manager to contact me as Felicia has promised. Still waiting for the antenna which was promised to be installed. Telkom please stop making your staff lie to save your own butts