Samukelisiwe’s pathetic customer service

Hi, I’m writing this review from a point of extreme dissatisfaction,

I just called Telkom customer service on 081180 using ***. My request was simple, I needed all my payment notification to only come through to my primary number as I’m the master account holder.

I spoke to Samukelisiwe and she mentioned that my request is impossible, - I requested to speak to her manager, she mentioned that her manager is WFH. I requested to be either be transferred to or be called back by the manager while I stay on the line because I’ve unfortunately always had bad experiences with Telkom team leaders, they never call me back, she mentioned that’s impossible -I then requested to speak to any manager on the floor and she mentioned she’s not allowed to stand or leave her work station, -I then requested for her manager’s name and she told me she cannot do that because she did not send any request, -I eventually agreed to her sending an email to the manager that’s working from home requesting to be contacted back, -She asked that I hold the line while she sends the request then she’ll provide me with the manager’s name.

Guess what? That was the end of the call, she ended the call.

That’s pathetic customer service, I have never received a pleasant experience with Telkom even after recently adding another contract with them.

Agents like Samukelisiwe should not be working because clearly she’s unwilling to work, her attitude is very bad.

I need a call from Telkom with a solution to my request and feedback regarding the agent’s conduct. She must be addressed or else she’ll continue to give such bad service to clients and Telkom will lose customers.