samsung tab 3,7

Thanks Moses for your responses last Sunday,I got a call from Tebugo last Monday saying their are looking into this issue,but since then i didn't't from anyone from Telkom,Moses it's almost 2 months now i still don't have my device and i have already paid 2 months for the device i don't have with me,please do something aout this issue,i need myphone,this is fustrating to continue,it doesn't give joy,do something i need my phone.