Samsung S7 Edge lost by Telkom 3 months ago. No refund/No replacement/No help!!

<p>My brand new Samsung S7 Edge was giving technical difficulties only one month after I got it. I booked it for a repair on 21/11/2016. I reveiced updates on the progress up to the 28/12/2016 informing me that the phone has been handed to the couriers and will be delivered in 1-4 business days.</p> <p> </p> <p>I have been to Telkom Highveld Mall a total of 9 times in the two months after this and they always have a new excuse lined up. I then got the necassery evidence from Telkom(Head-office) that proofs the phone was already delivered at the store on 30/12/2016. I have presented this to employee's, managers and I have made a farious cases with Head Office. NONE HAVE HELPED.</p> <p> </p> <p>When I finally decided now to give up on ever getting back my original phone at the start of March, I was informed by the Telkom blacklisting-department that my phone is unable to be blacklisted as it has been activated(Whitelisted) at Vodacom in February already!!!! Thus, my phone is being used by someone else already!!!!</p> <p> </p> <p>The store continue to use the excuse that they have to wait for the phone to be delivered AND/OR they are awaiting communication from a regional manager, which has not responded them now for 2-3 months. This after I gave them the information that the phone is being used by someone else.</p> <p> </p> <p>I have paid a total of R649 x 4 months for a Samsung S7 Edge and a smart plan 100, and I only have the 100minutes and 1 Gig data to show for my money every month.</p>