SS
Scott S

1 reviews | Active since Jul 2015

22 Jul 2015, 11:15

Samsung S5 not working with Telkom Mobile

Hi,<br> <br> My device was recently incorrectly blacklisted by Vodacom. After a lengthy process I finally got it unblacklisted.<br> <br> However, after the specified 24 hours of leaving my device off, the device was still not able to be used.<br> <br> Thinking it was still Vodacom which had not unblacklisted my device as yet, I followed up with them to find that the device has been unblacklisted correctly.<br> <br> Upon obtaining this information I tried some Vodacom/Mtn/Cell C sim cards in my device to find that all worked correctly and I was able to make an receive phone calls.<br> <br> Therefore I found that it is only Telkom Mobile sim cards which are not working on my device.<br> <br> Can you please contact me any time after 10:00am via cell phone or alternatively on e-mail.<br> <br> This issue is starting to cause me extreme inconvenience and would like to get it sorted ASAP.<br> <br> Gavin

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Replies (1)
Telkom
Telkom's reply22 Jul 2015, 14:08
Official
Hello scotty1579,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided as soon as possible

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM127498

Regards
Luleka
Telkom Social Media Team