samsung S5

Absolutely disgusted by a telkom agent i just spoke to this morning. All i wanted to know is do they offer the samsung galaxy s5 on completely unlimited. Is that too much to ask??? Such incompetence!! Is there nobody at the call centre she could ask? A team leader or anyone?? I was told to visit a telkom shop in person, some of us have to work during the week and some weekends as well nobody wants to waste their time and go to a telkom shop just to enquire about that only to find that they dont offer it. I love telkom but im just so disappointed