Samsung note 4 cracked screen

On Thursday 2-07-2015 I upgraded my cell contract... Thursday night put the phone together and put it on charge. I removed the screen cover, did not notice anything funny, on Friday when I wanted to insert the my sim, I saw that the screen was cracked. So I phoned the Telkom mobile branch and asked to speak to the salesman that assisted me. He was not available. so I told the Lady who answered my story... She informed me that i would have to bring the phone in to have a look. Today is Monday, I have taken the device in, now they informed me they are not going to replace the phone.<br> It is an embarrassment to Samsung and to me the user, my friends and colleagues all want to see my new phone, the one with a cracked screen....<br> I have been a huge supporter of the Samsung brand, i have always received good service and a good product.<br> I am not happy paying for a new device, but receiving a repaired device.<br> I asked to speak to the manager, to lodge a complaint, not available.... <br>