Samsung Galaxy A25 on contract with Broadband Solutions.

I took a Samsung Galaxy A25 on contract with Broadband Solutions.

I received the phone on Thursday 25 07 2024. The phone started to give problems the next day 26 07 2024. I tried to contact Broadband Solutions to solve the problem since Monday 29 07 2024, but I was not successful. The contract is not older than 7 days yet.

I reached out to Telkom since Broadband is a Third-party but Telkom could not resolve this as they stated they were unable to assist as the order was not captured via their sales channel.

They did create a Request Reference:_*** but I have not yet received any update , I have been following up since the 1st week of the month August