1 reviews | Active since Dec 2016

26 Dec 2016, 13:17

Samsung galaxy 7

<p>Ordered my Samsung Galaxy 7 online. Been using it for 1 and n half month. One day the phones battery died, as any normal person I plugged it into the charger, after it charged for 30 min I went to switch the back on and it just wont switch on. I went to Telkom Menlyn where I was informed that it needs to be booked in for repairs and that it wil take up to 28 days to repair. The person at repairs told me that there will be no loan phone.</p> <p> </p> <p>So now I will be paying for a phone that is not being used at this moment and the data that I am suppose to use will all be lost. </p> <p> </p> <p>This is not acceptable, how do you receive a phone and after 1month it just stops working? I hope someone will refund my account for the period that my phone will not be used.</p> <p> </p> <p>JUST IN SHORT!!! Please do not buy n new phone at Telkom. They tend to give you BROKEN PHONES!!! That only last a month and a half. </p>

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Replies (1)
Telkom
Telkom's reply26 Dec 2016, 15:39
Official

Good day Jacques ,

Our Repairs team will assess and assist with fixing the found problem on the device. We will ask our Team to prioritize your repaid as soon as it has been collected from the store.

Please note that we do not have loan phones and no refund will be arranged for the time the device is with the repairs centre.

Regards,

Busi

Telkom Social Media Team

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Best regards,