KV
Karl V

1 reviews | Active since Sept 2016

09 Sept 2016, 05:51

Samsung ADH/Telkom Mobile

<p>I took a contract with Telkom Mobile. Registered for ADH with samsung. After about 2 weeks I got a small hairline crack on the lcd screen. That didnt bother me. Then while charging the device the phone started swelling and cracked the whole device.</p> <p>As I purchased the device from Telkom, I decided to take it to the store. The person that booked in the phone even confirmed if I registered for ADH. I was under the impression the device will be sent to Samsung. 3 weeks later I was told phone is out of warranty and quoted R3700 (odd) then another quote of R7300 and a week after R5700. If this device was sent to Samsung in the first place, Im sure they would have honnored the warranty. </p>

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KV
Karl V's update13 Sept 2016, 11:13
Reviewer Update

So I received a call from Telkom, Trying to bull**** me in telling me that all devices are sent to the Manufacturer for repairs.

I have the proof that the devices are sent to a Telkom repair centre in Centurion.

So Telkom just wants to lie to its customers, then the guy doesn't even give me chance to talk...