Samika chetty upgrades your line with out no consent,grand service

About a month ago Telkom called the boss for an upgrade so he transferred the call to me to assist him.think we were only in the 16 month of a 24 month contract.so we told them no. But they don’t understand no.afew weeks past and I noticed the interest speed has been increased so I called Telkom and ask him if an upgrade was done and they said no and if I want to log a trouble ticket and if they is no fault the office will pay.I have been calling Telkom every day and they say I will get an answer before close of business but that never happens.why,would we upgrade the line if fibre is cheaper .Telkom staff do as they want.on the 8 November Samika cherry changed our package from 10mb to 20mb he is from Durban.it has been escalated to his manager every day but still no answer.it is very important to go through the account just to make sure you are still on your same package.sick and tired calling every day to get no we’re.no wonder Telkom is going down the drain.please sort this out please Telkom.we have 2 phones with Telkom and a adsl line as well.we pay you in between R2000 - R3000 a month but that doesn’t look good enough for you.