SAME REOCCURRING FAULT NOT FIXED!

Hi,

I am a young business owner and not only is Telkom taking away from that but they are also not solving an issue that regards their infrastructure.

I have a line that used to belong to a previous owner and it has not been updated to my business profile which is why locating my profile makes the call take longer. I think I've spent more than R200 worth of airtime contacting Telkom as this is the 4th time they are attending to the same fault!

My line dies after two weeks and I have to call every time this occurs to have a technician comes in and fixes it, but the issue persists. This issue has been escalated but no one has attended to this fault in more than a week! I am losing business and customers every hour that my line does not work.