Same problems from November

Reported a fault in November 2017. Tech marked as resolved when it wasn't. reported the fault again on the 5 of December 2017. Phoned almost every day for feed back and get told the same things over and over. spoken to a number of managers/ supervisors who all said they will escalate the issue. each time i phone they say it had not been escalated. fault is still not resolved and on the 02 jan 2018 i was told the tech is not qualified enough to handle the problem and it needs a new tech...

yet telkom is VERY quick to send me a bill for the month i have had no service!