JvdM
Johan van der Mere
1 reviews | Active since Jun 2009
22 Jun 2016, 15:55
Same problem as before
<p>I logged a dispute before that now reads declind on Telkom's system. This issue has been dragging along since 2013 and has yet to be resolved. Telkom sais I owe them R700, which has now been reimbursed to me, but it now reflects as a deposit meening my account is still showing that it is in arrears. When I phoned the call centre and spoke to a lady by the name of "Max" in the billing department, I was told to "just pay your account". This atitude is even more frustrating and annoying than having an incorrect bill. Is there anyone in this company that actually cares about Customer Service???</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
24 Jun 2016, 05:33Hi klappekop
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply24 Jun 2016, 05:33
Official
Hi klappekop
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
JvdM
Johan van der Mere's updateReviewer Update
10 Jul 2016, 05:18Good day.
The line is in my name and my ID number is ***
Thanks
Johan van der Merwe
JvdM
Johan van der Mere's update10 Jul 2016, 05:18
Reviewer Update
Good day.
The line is in my name and my ID number is ***
Thanks
Johan van der Merwe
JvdM
Johan van der Mere's updateReviewer Update
15 Jul 2016, 04:03Any reply would be appreciated.
JvdM
Johan van der Mere's update15 Jul 2016, 04:03
Reviewer Update
Any reply would be appreciated.
JvdM
Johan van der Mere's updateReviewer Update
02 Aug 2016, 07:36No help received and now finally my line got disconnected, because of Telkom's error. So nice having monopoly in the market and not having to care about providing any type of service. I truly believe that if Telkom has compitition in the market, they would lose 90% of their client base purely because of service.
JvdM
Johan van der Mere's update02 Aug 2016, 07:36
Reviewer Update
No help received and now finally my line got disconnected, because of Telkom's error. So nice having monopoly in the market and not having to care about providing any type of service. I truly believe that if Telkom has compitition in the market, they would lose 90% of their client base purely because of service.