Same old story of terrible service

<p>Considering that Telkom is in the business of connecting people they sure find it difficult to pick up the phone and give one of their customers a call. Til today I have not received a single follow up from Telkom with regards to my problems that I have been having since I took out my contract in March. I just keep getting messages on hello peter telling me that "your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.We do apologise for the inconvenience. " As I said though I get no feedback. I am tired of phoning telkom and being on hold and using my airtime to get my problems sorted out and then they don't get fixed.</p> <p>I had two problems. I saw on my last statement that the one query was resolved so thank you for that but where is my refund for the intial debit that was taken to check if my bank account is active? I was told that I would get that money back as a credit on my second bill... I now have three bills and still no refund is showing! Telkom is quick to take money from customers before we are even customers but they don't care that we need our money back as was promised! Who must buy my baby milk while you sit with my money?!</p>