Same Old Same Old

<p>I have decided to write a new review of Telkom every day that my ADSL line is not fixed. I am also going to start tweeting about the organisation and its poor performance.</p> <p> </p> <p>For two weeks I have been without my ADSL line and have called Telkom nearly every day. Always another story another reason, another excuse.</p> <p> </p> <p>Then this morning they tell me that my line if fixed. The ticket has been closed.</p> <p> </p> <p>No my line is not fixed, but the ticket is closed so I have to start all over again.</p> <p> </p> <p>The amazing thing is that everytime I call, I ask the agent if I am theo nly person who has this problem, the only person that is shouting and frustrated. The answer, "no of course not". </p> <p> </p> <p>When an organisation makes it impossible for its client's to speak to anyone but a call centre, you know they are distanced from their client's issues and live in the lala land of "everything is okay". Telkom will wake up when their market share diminishes, when they have to retrench people and state rescue plans are required. They should wake up now.</p> <p> </p> <p>Not even Hello Peter makes them take action. The very polite "contact us" from the Telkom Social Media Team was a sop to the public and certainly brought me no relief. They asked for my contact details and failed to contact me.</p> <p> </p> <p>Fool me once shame on you, fool me twice shame on me. Shame on you Telkom.</p>