Same nonsense

Yet again I renewed my contract and there's a whole lot of nonsense and no loyalty, by the way this is my 3rd renewal, I app**** for a renewal on the 18th or 19th of march for the Samsung s7 just for the free gear vr especially and there was a little snag which I resolved the very same day which was a missing payment for a land line accoutrements I didn't even know still exist but anyway it was paid within 24 hours and then at the store they said they have to wait 72 hours for the case to close when asked about the vr I was advise they have spoken to Samsung and they will still be able to arrange something, and I was without service on *** since the date of application because for some reason that contract renewal went through but didn't reflect on system because it was stuck, went to the store after both applications went through and when asked about the gear vr the response was sorry it has ended and there's nothing you could do, nothing for a loyal customer who has been with you for four years already and going to be with you for another 2 years because I do like the service but if there's no loyalty And if there's nothing you can do then I want to cancel my renewal