HS
Heinrich S

1 reviews | Active since Feb 2015

27 Feb 2015, 20:36

Same issue a MONTH later!!!!

Today is a month that I have had THE SAME issues with my telkom line. <br> I have intermitted adsl connection, the router status switches between unconfigured, connecting, disconnected and sometimes connected for +- 60mins.<br> <br> I then have to do the following:<br> Phone 10210 - wait 2 hours, get the call representative to reset my port and repeat the entire process a day later.<br> <br> I have logged this issue multiple times and I continue to have this issue with NO permanent solution.<br> <br> Reference Numbers:<br> 28 Jan: 805cwk280115<br> <br> 9 Feb: 569cwk090215<br> <br> 19 Feb: 6awk190215<br> <br> 25 Feb: 52cwk250215<br> <br> I cant understand that It could take more than a month to fix this issue.<br>

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Replies (1)
Telkom
Telkom's reply27 Feb 2015, 20:44
Official
Hello herr_schmidt,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM92802.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Best regards,