Same issue 8 calls logged and 8 technicians later problem still persist.

<p>I have never had this problem before but after a thunder storm my line has a mind if its own. I have a 10meg line but the speed is never constant. The speed goes as low as 0.05megs download with a 300millisecond ping and and a 0.30meg upload. It can stay this speed for a few hours then it will hit 5meg for a few minutes and then 9meg for a few hours then the internet will go off and after rebooting my modem the speed will at its lowest. Whenever the weather changes and rain is on its way then my internet switches off, Yes I have ADSL and not lte. My Wife that works from home cant work anymore because of this problem, she ends up going to internet cafes.</p> <p> </p> <p>I proceed to call Telkom customer care and I tell them the same story and then we do the port refresh and then the speed is still low, sometimes when they do the port refresh the speed will me at its highest at 9meg but I still ask them to send someone out to check my physical line because I believe there is where the problem is. I think at one change they outsorced the job to some independant company and this is the only time the technician called and said that he found a problem on my line and that he will be fixing it at 1 o clock and asked me to switch off my modem at said time. He called at 1 and then told me Telkom took the job away from him and said one of their technicians will fix it. None of Telkoms technicians called me I only received the sms saying that the problem have been resolved and my line restored. Murphys law right after I get the sms the line problem comes back.</p> <p> </p> <p>I am sure the technicians do a report daily or weekly and the manager should get these reports? My question is what do you do as a manager when you see one customers number or problem comes up 8 times in a month? </p> <p> </p> <p>My friend was also plagued with the same issue and eventually Telkom told him that they cant fix his line and that he will have to wait until they eventually lay out fiber which may take years but in the meantime use this ****py LTE. My friend is without internet for a whole 8 months now, he doesnt use the LTE as it is also problematic. Is this really how Telkom treats loyal customers that they have had for years?</p> <p> </p> <p>My contract is up in January with Telkom even if I find a different service provider the problem will still be the physical line. PLEASE HELP ME.</p>