SAME FAULT REPORTED 2 TIMES STILL NOTHING

I have reported a line fault for my customer 2 times already. I have had no joy in getting this sorted out. Their lines are DEAD - NOT WORKING and every time \oh sorry we will escalate the status"and then the sms comes through the services has been restored.... I'M MORE THAN DISGUSTED WITH TELKOM' SERVICE. The customer is paying for a service from you which they cannot use.... <br> 1st fault Ref No: 1405CRZ260115<br> 2nd fault Ref No: 609CRZ040215<br> <br> Al we have received are empty promises that someone will go out to the premises but no one ever arrives and the lines are STILL not working almost 3 WEEKS LATER. You people disgust me really!!!! WAKE UP!!"""