Same Accounts problem 9 months later

In August 2015 I sent a complaint regarding my account being suspended due to a \back-out\" payment which was reflecting as arrears. The gentleman I spoke to promised me that a note would be made on my account, my debit order would be stopped (as I pay via EFT 3-4 days before my due date and because the debit order is causing the \"back-out\" payment to reflect as arrears) and my service would never be suspended again. Well guess what, it went well for a while and now 9 months later and it has happened again. I received an sms today to say that it would be suspended within 48 hours, I immediately contacted the call centre and AGAIN had to explain the same situation as 9 months ago. The lady at the call centre then explained to me that the issue has been resolved and my service would not be suspended. 6 hours later I have no service,,, To say I am angry is an understatement. I have been a loyal customer for a long time and am sick and tired of the service being received from Telkom. How long is it going to take you now to unsuspend??? What do I need to do to get this resolved ONCE AND FOR ALL! Maybe it is time to go over to a new service provider. "