Sales Unsucessful

<p>I never get service or assistance at the Sandton City branch with no willingness from any one. I went into the Kollonade Branch to upgrade by LTE Router from 50gig to unlimited as the Telkom website said as long as I have a LTE B593 router I can. The guy at Kollonade said I need an ID, Pay slip and proof of residence which at that moment I did not have and said its ok I will try my luck at the unhelpful Sandton City branch. To my disappointment the lady at Sandton once again didn’t know what she is doing and said they can’t do an upgrade. I need someone urgently to contact me to do the upgrade to unlimited and I will e-mail the required info through I tried phoning the 10213 number but cant stay for 30min on the line with NO answer. Attached is an extract from the Telkom website that confirms I am eligible.</p>