Sales Trick

I received a email form Telkom stating that they regret to see me cancelling my Fixed line, witch I never authorized as I run a small business from home. They did cancel the landline and its been off for more than a week after nonvenomous calls i still cant use my landline and has been losing business because of this. I made a call and they said I must speak to the sales department,they did transfer me then i was informed i need to upgrade my package as its the only way to stay on a fiber land line, this is absolute nonsense as i have a contract with Telkom for a 10mbps fiber line if this is the way you treat a loyal costumer in order to get them to upgrade there package then I dont know I will escalate this matter if my landline is not working today.