sales staff comfortable with their incompetence

<p>Dear Telkom,</p> <p> </p> <p>I am extremely concerned about the level of service I received from your staff at the Telkom branch in Cape Gate. They seem to lack people s****s, motivation and system know- how which frustrates your clients and causes you to lose business.</p> <p> </p> <p>Let me paint a picture for, while waiting to be served by your sales staff, two customers were already fuming because of the service they received. I did not think much of it until I experienced the bad service myself.</p> <p> </p> <p>Firstly, I think the fact that your staff only gets commission based on contract sales is affecting the service they give to customers who want pre-paid deals. I destinctly remember a case where I asked one of your staff members if they had a P8 lite in stock. She said yes with a smile on her face. As soon as I mentioned I wanted it prepaid. She says she can only sell it if they have enough stock. *** is up with that? If you have stock you should be able to sell it regardless of whether contract or a pre-paid sale. </p> <p> </p> <p>Secondly, your staff does not know how your promotions work on a system level. Like how does not one of your staff members know how to ring up the phone on your system? Plus, there were no supervisors or managers on scene to actually assist this poor chap in ringing up the phone. I think your team needs more training sessions... seriously. The level of incompetence makes you look really bad.</p> <p> </p> <p>Lastly, I feel like your team did not even try to assist me in getting the phone. They were just like " the system is not working come back tomorrow". I mean at least show me that you are interested in my businness; call someone if you don't know. Don't just dismiss me.</p> <p> </p> <p>The worst of it all, they seems so content with the level of service they provide. Like if a customer is unhappy they just have this 'I don't care' kind of attitude. They won't go the extra mile for you as a client. They don't even get the basics right to be honest.</p> <p> </p> <p>BTW, that branch has a really bad reputation. In the span on 30 minutes I have had 3 people tell me that they received the worst service at that Telkom branch. And I personally would not recommend anyone to go there. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>