Sales rep throws away more business

<p>Our company has 2 contracts with Telkom Mobile. I went to apply for another phone and laptop last week Thursday. The first 2 stores were out of stock so I ended up at the lower level shop in Centurion. I had all our company documents, everything was in order and then the system said the application 1st needs to be reviewed. Which is fine. But I asked the sales rep THREE TIMES if he had the correct documentation and asked TWICE if he sent it to the review department. He promised he did. He also promised we would receive feedback after 72 hrs. Saturday came and went. Monday late morning I had to phone Telkom just to find out the application was sc****d because the one document, the one which the sales rep kept and promised he submitted, was not attached. So instead of having the laptop and phone I needed today to do my work, I wasnt able to work. Again, I had to go to your shop because your head office couldnt assist. No manager to help. I was assisted by another employee but I am furious. I have to jump through hoops to get Telkom to take more of our business. Perhaps its time we review our service provider and move to another as the customer service from Telkom is horrid.</p>