Sales query

I app**** for an adsl service (10 mbhs), the concultant mentioned a mandatory credit check will be done, and if for any reason it comes back that I don't have a clear credit record, I just need to pay a refundable R700 deposit.

A week later we recieved an sms query resolved, so we contacted sales, and was told credit check was passed, that was why we recieved resolved sms, now it takes between 7 to 14 days for installation.

Today I phoned again as I have not recieved any communication since, and was told all of the sudden I was declined due to my credit score. I was also told that the so called "deposit" does not exist?

Every time I contact I am told calls are recorded, can those calls be traced and listened to? We wish to get this resolved as soon as possible, it's been a month now, and costs me a fortune as I call from a cell phone, I never get calls back, even after I asked numerous times

My details are:

Lourika van der Poel ID: *** *** or ***