BM
Boitumelo M
1 reviews | Active since Apr 2010
03 Oct 2016, 14:42
Sales query
<p>I purchased the R299 data deal on the 1st September 2016 placed an order online and received a call from Tselane, received an sms of 7 days delivery on the 5th September 2016.</p> <p> </p> <p>I'm still waiting for delivery,I called the call centre numerous times, had a chat to their online agents and sent emails. No one has contacted me since the 01/09/2016. i'm attempting to cancel my purchase, hopefully someone will help. It's my first dealing with Telkom and i must say to anyone who is thinking about using telkom to not bother. </p>
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Replies (3)0
Replies (3)
Telkom's replyOfficial
04 Oct 2016, 16:58Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's reply04 Oct 2016, 16:58
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
06 Oct 2016, 14:42Hi TUMI18,
We tried contacting you with no luck.
Please be assured that we have sent your query to the sales Team for further assisrtance, they will be im contact with you.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply06 Oct 2016, 14:42
Official
Hi TUMI18,
We tried contacting you with no luck.
Please be assured that we have sent your query to the sales Team for further assisrtance, they will be im contact with you.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
BM
Boitumelo M's updateReviewer Update
30 Nov 2016, 21:54Good day, please advise why I'm paying R517 for a R299 deal?
Though it took 2 and half months to resolve.
i would like to also acknowledge Nonsikelelo Mthiyane (NP) for her outstanding support. She is the reason I stayed with Telkom after going through various *********** staff of Telkom. She is efficient and sees through that the customer is assisted in all things.
Regards
BM
Boitumelo M's update30 Nov 2016, 21:54
Reviewer Update
Good day, please advise why I'm paying R517 for a R299 deal?
Though it took 2 and half months to resolve.
i would like to also acknowledge Nonsikelelo Mthiyane (NP) for her outstanding support. She is the reason I stayed with Telkom after going through various *********** staff of Telkom. She is efficient and sees through that the customer is assisted in all things.
Regards