Sales not processing orders

I was moving by end of September 2017 and required internet, as place i was staying didn't have telkom access so had to apply for a new account (not my first). On the 6th Sept I requested a call back from Telkom's site for a new adsl line, within 10min they phoned me back, which I was quite impressed with. After a 12min14sec conversation the lady processed my ordered and said I'll receive my order number in 3-5 hours via mail. When I didn't get it in that time, I thought she probably meant 3-5 working days. After that time still nothing. I requested a call back again, they said they didn't see any order on the system, I asked a checkup and process again. 2 days later again nothing. Phoned again, still nothing on the system. Now the 3rd time I processed the order again, and right after I phoned again to get through to home sales, the guy advised me no still nothing on the system, him then the 4th order I put in went through on the 15th September. Hence losing 9 days in the process. When I phoned now, all I get is but the order is only the 15th, even after advising each person i spoke to about the uselessness of the sales team, not processing my order since the 6th. Now the 2nd October and my order is still just on "checking your records". Not happy with Telkom's sales team and process, and it doesn't sound like there's a way to escalate it and I have asked. Why does it feel like every time you have to deal with Telkom they don't care, and you get horrible service, and I deal with them a lot. And its not the first time I get a bad experience for personal reasons either.